Privacy Policy

Last updated: 19 September 2026

Who we are

This website is operated on behalf of BM Removals Ltd, a company registered in England and Wales under company number 13355137, with its registered office at 1 Central Road, The Grange, Unit 41-42, Morden, Surrey SM4 5PQ.

BM Removals Ltd is the data controller for the personal information described in this policy.

You can contact us about anything in this policy by calling 0203 916 5376 or using the contact form on this website.

What information we collect

When you submit an enquiry or request a quotation through this website, we collect:

your name
your email address
your telephone number
the details you give us about your move, such as addresses, property size, dates and any items needing special handling

When you telephone us, we collect the same information verbally.

We do not ask for payment card details through this website.

Why we use it and our lawful basis

We use your information to:

respond to your enquiry and provide a quotation
arrange and carry out your move if you book with us
keep records of work we have carried out
meet our legal and accounting obligations

Where you have made an enquiry, our lawful basis is legitimate interests — specifically, responding to someone who has asked us for a quotation.

Where you have booked a move with us, our lawful basis is performance of a contract.

Where we keep records for accounting and tax purposes, our lawful basis is compliance with a legal obligation.

Who we share it with

We share your information with:

our removals crew, so they can carry out your move
our website and form provider, Framer, which hosts this site and processes form submissions
our email provider, which delivers enquiry notifications to us
our accountants, where records are needed for accounting or tax purposes
Google, which provides the analytics service described below

We do not sell your personal information, and we do not share it for marketing purposes.

How long we keep it

We keep enquiry records for 12 months from the date of your enquiry.

Where you book a move with us, we keep job records for 6 years from the end of the financial year in which the work was carried out, in line with our accounting and tax obligations.

Cookies and analytics

This website uses Google Analytics to understand how visitors find and use the site. Google Analytics sets two cookies on your device when you arrive:

_ga, which expires after two years
_ga_82Q1WBTS2W, which expires after two years

These cookies give each visitor an anonymous identifier so we can see how many people visit, which pages they look at, and which search terms or websites brought them here. We use this to improve the site. We do not use them to identify you personally, and we do not use advertising or remarketing cookies.

Google Analytics is provided by Google, who process this data on our behalf. You can read how Google uses data from sites that use its services at policies.google.com/technologies/partner-sites.

You can block or delete cookies through your browser settings, and you can opt out of Google Analytics entirely using Google’s browser add-on at tools.google.com/dlpage/gaoptout.